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Terms and Conditions

These terms and conditions apply to all bookings made to dine at BLOK Restaurant, whether made the booking via our website, by email or over the telephone. They contain important information about your booking and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.

The company enters into this agreement as principal for bookings made for the restaurant it owns. The booking confirmation will clearly state the identity of the owner. In these Terms and Conditions, the following definitions apply:


“Company” or “we” means BLOK Restaurant and Lanelay Hall Hotel & Spa, Lanelay Lane, Talbot Green, Pontyclun, Rhondda Cynon Taff, CF72 9LA. “Booking” means the booking for dining, functions and/or any other services or items made with us. “Contract” means the booking and these terms, and any other terms and conditions stated to apply to the booking. “Restaurant” means the premises for which your booking is made. “Terms” means these terms and conditions. “Websites” means “VAT” means value added tax.


BLOK Restaurant is located in the heart of South Wales at Lanelay Hall Hotel & Spa, CF72 9LA. Lanelay Hall Hotel & Spa is operated by Lanelay Hall Limited whose registered office is Lanelay Hall Hotel & Spa, Lanelay Lane, Talbot Green, Pontyclun, Rhondda Cynon Taff, CF72 9LA, United Kingdom.


You can contact us by completing the form on the ‘Contact’ page of our website on , by telephoning 01443558309 or emailing


Your booking will not be complete until you receive a booking reference from us, at which point a contract will come into existence between you and us.


Our standard deposit policy: All bookings during event periods require a deposit. At the time of booking, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. Please note that we cannot accept cards which are registered under different names to those given at the time of booking. The deposit is non-refundable but may be transferred to a future booking, subject to availability and must be within the cancellation period which is confirmed in the confirmation you receive.

For reservations booked as part of a group booking the rate is non-refundable and non-transferable.


We accept the following methods of payment: Credit Cards: MasterCard, Visa; Debit Cards – Visa Debit, Visa/Delta and Visa/Electron. During your stay the hotel’s system will calculate the incidentals charged to your room on a daily basis. All outstanding charges must be paid for in full on check-out from the hotel. We reserve the right and you hereby authorise us to charge your credit or debit card to settle any charges that remain outstanding following your departure from the hotel. Either a 50% deposit or the full amount is required upon booking to secure your reservation.


If you wish to make a change to your reservation, please contact us. We will let you know if the change is possible and will send you a confirmation email with the new booking details if the change has been accepted.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

Please note that guests are required to provide card details to secure their reservation in BLOK. If you have reserved a table in one of our restaurants and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 24 hours prior to arrival. For no shows or late cancellations, a charge of £20.00 per person be applied to the the credit card on connected to your reservation. Please note that where a deposit has been paid, all deposits will be non-refundable.


Guests are asked to arrive to the restaurant 10-15 minutes before arrival and provide an email confirmation with the details of your booking. Due to high demand in the Blok Restaurant, we advise booking prior to arrival to avoid disappointment. In the situation that there is a delay, we only hold tables for 15 minutes in the event of a no show or late arrival due to high demand. In the event of a late arrival, our staff will do everything possible to seat you and your party, but cannot guarantee anything after this 15 minute window has passed. The allocated time set per table is 2 hours.

*Please note that on special event days such as Mother’s/Father's Day, Christmas, Beaujolais Day, Guest Chef Nights & in-house events, the full amount of the event will be charged. For Christmas Day full payment will be charged at the time of booking. Pre-order for certain dates is to be returned within 6 weeks prior to the date of visit.

All payments are strictly non-refundable or exchangeable and cannot be used to pay for other goods and services within the property.

The company reserves the right to amend these terms and conditions without prior notice. A table is deemed to be a “No Show” if you are more than 15 minutes late for the reservation with no contact to the hotel. By booking a table you agree to comply by these terms and conditions.


It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team. Please contact us by phone or email for full ingredient and allergen information for our menu. We may be to adapt dishes where possible to accommodate certain dietary requirements but please always check with a member of our restaurant staff before ordering.

Whilst we take all reasonable measures to avoid cross contamination in our kitchen where allergens are present, we cannot guarantee that any dish is completely allergen free.


The optional service charge is a payment which recognises and rewards all employees who deliver outstanding guest service. The optional service charge is 10% on food and drink. If you do not wish to pay it you can ask for it to be removed from your bill. The service charge is shared amongst all members of the BLOK Restaurant and Terry Edwards Bar & Lounge team. We believe the whole team, regardless of their role, are involved in delivering outstanding guest service so it is fair to reward everyone.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date. Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the hotel and are available on request.


During your visit, we ask that you comply with the following house rules:

Noise: All guests are asked to respect our other guests and nearby residents when in hallways, the smoking area and any other premises of the hotel or while in the surrounding area.

No Smoking: No smoking is permitted inside Lanelay Hall Hotel & Spa at any time. Lanelay Hall Hotel & Spa has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in inside the property during your stay. We also reserve the right to terminate the remainder of your visit in the event that we find you have failed to comply with our smoking policy.

Animals & Pets: Pets are not accepted with the exception of assistance animals with up-to-date accreditation. Document must be presented on arrival to confirm eligibility. Assistance animals can only be accommodated in ground floor rooms.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: We kindly ask that you respect other guests and Lanelay Hall Hotel & Spa employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your visit in the event that you fail to respect this policy.

Damage: We kindly ask that all guests respect Lanelay Hall Hotel & Spa rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Parking: We are unable to take responsibility for your car or any belongings that are in your car whilst you are onsite.

Press: Lanelay Hall Hotel & Spa has a strict no press policy. Guests will be held accountable if they disclose or identify any other members or guests who are in Lanelay Hall Hotel & Spa in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or member event occurring at Lanelay Hall Hotel & Spa.


Force Majeure: Lanelay Hall Hotel & Spa will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Lanelay Hall Hotel & Spa in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.

Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.

Limitation of Liability: The company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law. The company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the company, its employees, contractor or agents or otherwise). The company’s total liability shall not exceed the value of the charges received by it under the contract. Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.

Website Information: While all reasonable efforts have been taken to ensure the accuracy of information on the website, the company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the websites without notice. The content of the websites is the copyright of the company, and may not be copied, reproduced, published, distributed, or amended for any other purpose without our prior written consent.

How do we collect information from you?: When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We obtain information about you when you use our website, when you contact us about products and services, to make an enquiry via our ‘Enquiry’ form.

Thank you for visiting the BLOK Restaurant Privacy Policy which relates to data collected via our website. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Policy may be subject to updates so please check this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Individuals wishing to inquire about our policies, to access or correct their personal data, or withdraw consent should contact Lanelay Hall Hotel & Spa by writing to us at; Lanelay Hall Hotel & Spa, Lanelay Lane, Talbot Green, Pontyclun, Rhondda Cynon Taff, CF72 9LA, United Kingdom +44 (0)1443 558309 or by emailing us

What type of information is collected from you? If you make an enquiry online personal data may be stored both online and offline for the purposes of contacting, you regarding Lanelay Hall Hotel & Spa products and services. The personal information we collect might include your name, address, email address, IP address.

How is your information used? We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by calling +44 (0)1443 558309 or by emailing us at

Direct Marketing: We will send Direct marketing via the postal service and by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests. If you would like to opt out of this, please either unsubscribe at the bottom of any emails sent or email us on

Online Payments: In order for us to process an order, payment details are taken and contact information collected, such as name, address, telephone number, and email address. Please note that even if you opt-out of receiving marketing communications from us, we may need to send you service-related communications, such as confirmations of any future reservations you make.

Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our guests and visitors.

Downloading a Brochure: If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance.

Gift Vouchers: We use a trusted third-party provider to manage the payment and fulfilment processes of purchasing one of our gift vouchers. To fulfil your order personal information including your name, email address and payment details. If you opt to have your voucher delivered, you will be asked for your address or the recipients address. If you provide any personal information of the recipient, they will be notified when receiving their voucher of how they will use their data and their right to be forgotten. We can access your contact information and order history; however, we cannot access your payment information. If you give us permission by checking the tick box to receive more information from us whilst checking out any vouchers, you will be automatically added to our mailing list. This can be changed at any time.

CCTV: CCTV is in operation throughout the hotel for the purposes of, including but not limited to: Security of property, employees and guests; Health & Safety, and; Public Liability.

You can opt in to receive marketing communications: We may use your information to: • send you marketing communications via email, post or telephone; • seek your views or comments on the products and services we provide; • notify you of changes to our products and services; • send you communications which you have requested and that may be of interest to you; • activities, promotions of Lanelay Hall Hotel & Spa to support our marketing activities; • invite you to events as part of our marketing activities; • process a job application or enquiry. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?: BLOK and Lanelay Hall Hotel & Spa may have access to personal information passed via the website. We will not, share, sell or rent your information to third parties. Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 1 July 2023.

How you can access and update your information: The accuracy of your information is important to us. If you would like to know what information we hold on you, please contact us in writing or by email: Lanelay Hall Hotel & Spa, Lanelay Lane, Talbot Green, Pontyclun, Rhondda Cynon Taff, CF72 9LA or email

You have the right to ask for a copy of the information that BLOK and Lanelay Hall Hotel & Spa has about you at anytime. Security precautions in place to protect the loss, misuse, or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we can’t guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our IT systems.

Use of ‘Cookies’: Like many other websites, the BLOK and Lanelay Hall Hotel & Spa websites use cookies. ‘Cookies’ are small pieces of information placed on your computer and stored on your hard drive to allow that website to recognise you when you visit again. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using some websites. Links to other websites: Our website may contain links to other websites run by other organisations, for example when we appear in the media. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site. Review of this Policy:

We keep this Policy under regular review.

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